Status Liaison

We bridge the communication gap when you need updates

24hr Max Response

Direct Shop Lines

Real Updates

Request Status Update

Typical Repair Progress

Here's how your vehicle moves through the repair process

Waiting on Approval

Approved

PDR

Put Together

Detail

Ready to Deliver

Direct Lines to Every Shop

We maintain direct communication channels with all our partner body shops. When you can't reach your shop or need a real update on your vehicle's progress, we step in as your liaison. Our team has the relationships and access to get you accurate, up-to-date information about your repair status. No more wondering where your car is in the process or when it will be ready—we'll find out for you and provide clear, honest updates within 24 hours (usually much faster).

You

Auto Hail Group

Body Shop

When to Request a Status Update

Can't Reach the Shop

Phone calls go unanswered or you're getting voicemail repeatedly.

Unclear Timeline

You were given a completion date but haven't heard any updates.

Overdue Pickup

Your vehicle was supposed to be ready but you haven't been contacted.

Unexpected Delays

You need to know if there are any issues or complications with your repair.

Request a Status Update

Fill out the form below and we'll contact your body shop to get you a real update on your vehicle's repair progress.

Full Name *

Phone Number *

Email Address *

Body Shop Name *

Vehicle Information *

Drop-off Date (if known)

Expected Completion Date (if given)

Last Contact with Shop

What do you need to know? *

Additional Notes

I authorize Auto Hail Group to contact my body shop on my behalf to obtain status updates about my vehicle repair *